FAQ
1. Are you a manufacturer or trading company?
We are manufacture,named Ninghai Kongjia,which is located in Ninghai Town,Ningbo city, Zhejiang.We mail produce Camping?Lantern,Solar&Led Flashlight,Led Headlamp and so on .
2.when will the products be deliveried if the order has been placed?We guarantee that the products can be delivered within 7 days,
We gurantee that the products can be delivered within 7 days,the bulk products can be delivered in about 30~40 days.
3. How can we guarantee quality?
a)We are not only certified with ISO-9001,CE,ROHS,FCC,PSE,but also do 100% inspection before packing.
b)All products from our factory have a one-year warranty. we will full refund for the defective products unconditionally or send new products to customers again .
4.How about after-sale service?
a)Our customer service is online 24 hours a day. If you have any questions, please feel free to contact us.
b)Language of communication:English,Chinese,Japanese.
5.How to deliver the products?
Air ship :EMS,DHL,TNT,FEDEX,UPS for retail products .
Sea ship for bulk products .
6. What about the payment ?
We can accept T/T,L/C for bulk products ,and Western Union and Paypal can be accepted for retail products .
Please feel free to contact us